Refund policy

Return & Refund Policy

Last Updated: [DATE]

At Wall Watcher, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the policy below to understand your return, exchange, and refund options.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order if:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories, and tags, where applicable.
  • The product is not damaged due to misuse, improper installation, or normal wear and tear.
  • Proof of purchase or order information is provided.

2. Return Timeframe

Return requests must be submitted within [X DAYS] of delivery.

To request a return, contact us at [EMAIL ADDRESS] with your order number and reason for the return. We will provide return instructions after reviewing your request.

3. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed within [REFUND PROCESSING TIME]. The refund will normally be issued to the original payment method. Depending on your bank or payment provider, additional processing time may apply.

4. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, you may be offered a refund or another suitable solution.

5. Damaged or Defective Products

Please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving a damaged or defective product.

For faster assistance, please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

If the product is confirmed to be damaged or defective before delivery or faulty due to a manufacturing issue, Wall Watcher will arrange an appropriate solution in accordance with this policy.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged through misuse or improper handling.
  • Products that have been modified or altered.
  • Products without their original packaging where packaging is required for return.
  • Items specifically identified as final sale/non-returnable at the time of purchase.
  • Any other items excluded by applicable law or clearly stated on the product page.

7. Return Shipping Costs

For a return due to change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping costs.

If the return is due to a damaged, defective, incorrect, or incorrectly supplied product, Wall Watcher will cover reasonable return shipping costs, subject to verification.

8. Important Note

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

For return, exchange, or refund assistance:

Wall Watcher
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]